The delivery time varies depending on the customer's location. The maximum production time for the product is 4 weeks. Once the product is dispatched, the customer will receive an email notification and can track the shipping process. It's important to note that all our products are shipped from Portugal. The estimated time for the final delivery ranges from 1 to 3 weeks, depending on the destination.

It is possible to request customized products. To discuss the available customization options, please contact us via the email address info@carlosmello.eu. We are available to meet your individual needs and preferences.

To request a return, the customer has a period of 3 business days from the date of delivery. It is necessary to contact us via the email address info@carlosmello.eu to initiate the return process. It's important to note that the product to be returned must be in the same condition as it was delivered, ensuring its maximum quality. All products are carefully inspected to ensure customer satisfaction.

We accept a variety of payment methods for the customer's convenience. The customer can choose the payment method they find most secure and convenient. It's important to note that all the prices displayed include all fees, so the indicated price is the final cost of the product, with no additional costs related to shipping.

To use a discount code, follow these steps:

1. Add the desired products to your shopping cart.

2. When you are ready to complete the purchase, go to your shopping cart.

3. In the field designated for discount codes or promotions, enter the discount code you have.

4. Click on "Apply" or a similar option, depending on the website's design.

The discount will be applied to the total purchase amount. It's important to note that discounts are not cumulative, meaning you can typically use only one discount code per purchase. Make sure to enter the code correctly to ensure that the discount is applied successfully.